SERVPRO Response Guidelines

12/2/2015 (Permalink)

* 1-4-8 Service response guidelines.

1- Within one hour from notice of loss, a SERVPRO professional  

     will contact you to service arrangements.

4- Within four hours of loss notification, a SERVPRO professional 

    will be on-site to start mitigation services.

8- Within eight business hours of on-site arrival, a verbal  

    briefing of the scope of work will be communicated to the

    appropriate person.

**** Exceptions may apply under certain conditions, such as local catastrophic event or storm situation. 

- SERVPRO